Items purchased from Kauflens can be returned in their original purchase condition and packaging within 30 days of delivery. If you would prefer to exchange an item, please return the item and place a new order
To initiate a return, please contact us at firstname.lastname@example.org and include your order number. Once we receive your returned item and inspect it, we will issue a credit for the merchandise (including any sales tax) to the original payment method used.
- Shipping charges will not be refunded.
- Please allow two weeks for the processing of your refund.
- All returns are subject to inspection.
- All packages, including original containers, must be unmarked and not defaced in any manner.